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Old 06-28-16, 08:03 AM  
Dabbadooey
 
Join Date: Dec 2001
Location: SC
Pet Peeve: businesses that won't let you cancel

Online. You can signup online, but you can't cancel by pressing a button. I had to call Fabletics and listen to five minutes of why I shouldn't cancel. No, thanks just let me cancel. I also called Barre3 to cancel my membership. I had to call back because it wasn't cancelled. I was told they were waiting for the manager to approve it. Huh? Just let me press a button....please.
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Old 06-28-16, 08:08 AM  
antbuko
 
Join Date: Jun 2004
I agree! I don't WANT to talk to a customer service representative!
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Old 06-28-16, 08:15 AM  
Sollamyn
 
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Join Date: Jun 2004
Location: S. Illinois
I understand completely. I'm planning to cancel my internet service soon and I'm not looking forward to the runaround!

Donna
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Old 06-28-16, 08:33 AM  
BunnyHop
 
Join Date: Nov 2008
They probably assume that if they make it hard enough, you'll give up and they'll get more of your money.

This is most of the reason I won't subscribe to pretty much anything.
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Old 06-28-16, 12:21 PM  
Demeris
 
Join Date: Dec 2006
Quote:
Originally Posted by Sollamyn View Post
I understand completely. I'm planning to cancel my internet service soon and I'm not looking forward to the runaround!

Donna
Tell them you're moving to Europe

or

tell them you've been sentenced to 10 years hard time
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Old 06-28-16, 12:27 PM  
txhsmom
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Join Date: Dec 2006
Location: TX Panhandle
Or tell them that you are thinking seriously about taking bankruptcy. That usually shuts them up.

Carol
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Old 06-28-16, 12:33 PM  
Juliepie
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Join Date: May 2008
Location: Chicagoland, IL, USA
Quote:
Originally Posted by txhsmom View Post
Or tell them that you are thinking seriously about taking bankruptcy. That usually shuts them up.
I was going to say 'or that you're losing your job', but bankruptcy sounds more definite.
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Surely a person of sense would submit to anything, like exercise, so as to obtain a well functioning mind and a pleasant, happy life. --Socrates
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Old 06-28-16, 12:53 PM  
Usia
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Join Date: Feb 2008
Quote:
Originally Posted by txhsmom View Post
Or tell them that you are thinking seriously about taking bankruptcy. That usually shuts them up.

Carol
Great idea! Comcast, I'm thinking of YOU!
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Old 06-28-16, 01:15 PM  
mtngoat
 
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Join Date: Jan 2007
Location: Alberta, Canada
I hate it when online subscriptions make it hard to cancel. I have encountered 4 models - in order of preference:

1. Press a button, and have the subscription run out at the end of your paid period. No hassles, and you are getting the full service for which you paid.

2. Press a button and cancel immediately. Makes timing more important, and to be safe I usually cut a day or two off of my subscription.

3. Write an email to request cancellation. Sometimes they will cancel immediately, no questions asked. Due to uncertainty of CS times, usually cut several days off subscription.

4. The WORST is where you write an email requesting cancellation, and they write back trying to get you to stay (sometimes with offers, which may not be terrible! )

I have one subscription right now which states 'cancel anytime' - but they don't say how!
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Lacey (trying to convince Brent to take a Pilates class): C'mon Brent, don't you want to unify your mind and body?
Brent: Nah. I'm not gonna put all my eggs in one basket.
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Old 06-28-16, 01:54 PM  
Sollamyn
 
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Join Date: Jun 2004
Location: S. Illinois
Quote:
Originally Posted by Demeris View Post
Tell them you're moving to Europe

or

tell them you've been sentenced to 10 years hard time
Yeah, I guess the real reason (painfully slow and unreliable service) would only get me an argument and lots of excuses. ("We have too many customers--but you're in such a rural area that it's not worth upgrading our system.") Well--which is it, Frontier rep person?!

Donna
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