Video Fitness Forum  

Go Back   Video Fitness Forum > Video Fitness Reader Forum > General Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old 07-07-14, 07:11 PM  
Eibhinn
 
Join Date: Mar 2005
Location: Atlantic Canada
How weird that there is no BBB in Quebec. Perhaps has to do with the totally different legal system you guys have? It doesn't matter, however. It's not obvious at first glance, but you actually file a complaint with the BBB where the company is located. Here is Body FX's BBB page if you'd like to file a complaint.

http://www.bbb.org/san-diego/busines...o-ca-172008287
Eibhinn is offline   Reply With Quote
Old 07-07-14, 08:21 PM  
SabrinaD
 
Join Date: May 2014
Location: Canada
Quote:
Originally Posted by SuzieC View Post
The 30$ is over and above the 29.95$ shipping I paid. Unless they charged an extra 30$ to ship the extra 4 DVDs in the same package, which really doesn't make sense. It doesn't cost 60$ to ship something like 12 DVDs.
I'm afraid to post this anywhere else because I don't want them to sue me or something. Also, BBB isn't available in Quebec it seems. I just hope posting it here saves a couple of people from the same troubles. Lesson learned, if it looks shady (ie, no shipping rates specified, input credit card number up front, etc),then it probably is...
Totally OT: I hate that a lot of things are not available in Quebec (and it's always due to language issues!!!) I feel your pain!

You should not be afraid to tell your story when you are clearly in the right... How would they sue you? They are unable to explain to you where that extra $30 comes from. Not right! Most of the time when a story is made public, the company doesn't want to get a bad rep and will try to fix it ASAP. Good luck and keep us posted!
__________________
Sabrina

I exercise because somehow completely exhausting myself is the most relaxing part of my day

"If it doesn't challenge you, it doesn't change you"
SabrinaD is offline   Reply With Quote
Old 07-09-14, 01:46 PM  
SuzieC
 
SuzieC's Avatar
 
Join Date: Jan 2003
Location: Canada
OMG people you will not believe this. Today the package arrived, with import charges of over 100$. I did not accept the package.
I hope i can get some of my money back. I am practically in tears. I can't believe this.
I will be posting to facebook and other sites today if they do not respond.
SuzieC is offline   Reply With Quote
Old 07-09-14, 02:05 PM  
bzar
Exchange Moderator
 
bzar's Avatar
 
Join Date: Feb 2002
Location: PalmTreeVille
wow... unbelievable.

somewhere on VF, someone posted about this internet site, i think it was called "squeaky wheel.com" or something. you pay them a mere $5, but they blast the internet company that has unfair customer service.



EDITED to ADD:

okay, i found the thread - read the 8th post from the top, written by VFer named Brick:

Joyce Vedral - RETURN NIGHTMARE
__________________
~jeannine


Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important.
[walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984


disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.
bzar is offline   Reply With Quote
Old 07-09-14, 09:03 PM  
SuzieC
 
SuzieC's Avatar
 
Join Date: Jan 2003
Location: Canada
Thanks Jeannine. I'm going to check this out.
Body FX did respond but they are still refusing to reimburse me as of yet. Unbelievable.
Seriously, as a warning to everyone here, BE VERY WARY WHEN ORDERING FROM THEM.
SuzieC is offline   Reply With Quote
Old 07-09-14, 09:05 PM  
Coastal Girl
 
Join Date: Mar 2013
I'm so sorry to read this, so unacceptable! Hope it works out for you and thanks for the warning!
Coastal Girl is offline   Reply With Quote
Old 07-10-14, 02:22 AM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
Quote:
Originally Posted by Coastal Girl View Post
I'm so sorry to read this, so unacceptable! Hope it works out for you and thanks for the warning!
Ditto.
__________________
"There are seven days in the week and someday isn't one of them!"

LMP - Grad/Aug 13 * TheRack - Grad/Nov 13 * PowerFit H - Grad/Jan 14 * FIF: SB - Grad/ Feb 14 * Cage/Box/KB 6WR - Comp/Mar 14 * Ugi/Kb/Pilates 6WR - Comp/May 14 * ThunderBell - Comp/Sep 14 * Obsidian - Comp/Jan 15 * JNL - DO/Sept 15 * D2S - Grad/Feb 16 * KbKb/TBS - Grad/Jun 16 * FusionMixx - Com/Aug 16 * F8F - Grad/Oct 16

Sonríe a la vida y ella te sonreíra siempre!
AsSweetAsSugar is offline   Reply With Quote
Old 07-10-14, 05:26 AM  
pcdoctor01
 
Join Date: Feb 2013
I hope it works out for you. If you paid by credit card can you dispute the charges with your CC company?
pcdoctor01 is offline   Reply With Quote
Old 07-10-14, 12:24 PM  
SuzieC
 
SuzieC's Avatar
 
Join Date: Jan 2003
Location: Canada
Yes I will contact my CC company tonight as they are still refusing to acknowledge that there was a problem. So upset.
SuzieC is offline   Reply With Quote
Old 07-10-14, 04:16 PM  
Eibhinn
 
Join Date: Mar 2005
Location: Atlantic Canada
Quote:
Originally Posted by SuzieC View Post
OMG people you will not believe this. Today the package arrived, with import charges of over 100$. I did not accept the package.
I hope i can get some of my money back. I am practically in tears. I can't believe this.
I will be posting to facebook and other sites today if they do not respond.
Was it shipped UPS? UPS adds utterly insane brokerage charges to things shipped to Canada. I once had Deep Discount "upgrade" my shipping to UPS without notifying me and ended up having to pay $70-80 in duty/brokerage on a little over a hundred dollars in merchandise. I've never ordered anything shipped by UPS ever again, and never will. It annoyed me so much I wouldn't even use UPS to ship domestically. DHL are similarly extortionate. Avoid them too.
Eibhinn is offline   Reply With Quote
Reply

Tags
figure 8 fitness, jaana kunitz

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:45 AM.


Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
© 2009 Video Fitness