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Old 12-12-15, 08:24 PM  
txhsmom
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Originally Posted by prettyinpink View Post
Me too. I use Safari.
Me too - I don't remember that happening on my PC, just my iPad using Safari.

Carol
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Old 12-14-15, 11:16 AM  
54sneakers
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Location: King of Prussia, PA/Cape May, NJ
I haven't been able to get into my new account since Friday. It worked for a few days and now it is telling me I don't have a subscription...I've emailed them and they are "working on it"
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Old 12-14-15, 11:31 AM  
Usia
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I logged in and streamed one of their 40-min workouts this morning with no problems.
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Old 12-14-15, 11:53 AM  
cherimac
 
Join Date: Feb 2005
Location: Georgia
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Originally Posted by 54sneakers View Post
I haven't been able to get into my new account since Friday. It worked for a few days and now it is telling me I don't have a subscription...I've emailed them and they are "working on it"
I had problems with that last year and it took a day or two to fix. I don't think they have a huge staff.
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Old 12-14-15, 01:47 PM  
txhsmom
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Originally Posted by 54sneakers View Post
I haven't been able to get into my new account since Friday. It worked for a few days and now it is telling me I don't have a subscription...I've emailed them and they are "working on it"
If you use a gift card to activate a subscription, when you log in it will not show that you have a subscription.

Carol
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Old 12-14-15, 02:38 PM  
Exercise Diva
 
Join Date: Apr 2010
Location: Boston
I've had a few problems with logging in at different times (probably my only issue with Barre3 to date), but they have always been very helpful in figuring out and correcting the problem pretty quickly.
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Old 12-14-15, 04:21 PM  
Pat58
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Location: Connecticut
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Originally Posted by txhsmom View Post
If you use a gift card to activate a subscription, when you log in it will not show that you have a subscription.

Carol
That's bizarre, then why do they send you gift cards to start your subscription?
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Old 12-14-15, 04:42 PM  
jpenar
 
Join Date: Apr 2010
My account also says I have no active subscription, I activated my 12 mos. gift card on Friday. I can only preview the workouts. I've emailed them every day since Friday and they tell me they are working on resolving the issues they are having with the new site.
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Old 12-14-15, 04:47 PM  
antbuko
 
Join Date: Jun 2004
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That's bizarre, then why do they send you gift cards to start your subscription?
I haven't activated my GC yet, and I already have an account. I wonder if I log in to my existing account and then activate the GC if it will work. I'm not ready to use it yet.

ETA: I'll try activating it tonight and see what happens.

ETA again: I just joined the challenge even though my subscription is inactive. I'll see what happens after I redeem the GC.
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Old 12-14-15, 04:48 PM  
Pat58
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I can't even do them on my Kindle now, which worked last week. I hope they're going to extend the time period on our "gift certificates."

I'm so aggravated right now, I was looking forward to a good workout after a stressful day and now this. Well my Margaret Richard DVDs don't disappoint. Here I come Maggie.
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