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Old 02-07-20, 06:31 AM  
ChelePA
 
Join Date: Jan 2017
Quote:
Originally Posted by fanofladyvols View Post
Well then, Houston, I think we have a problem.

Thanks for letting me know
Mine processed immediately and I received in stock DVD within 2 days.
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Old 02-07-20, 07:08 AM  
fanofladyvols
 
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Join Date: May 2004
Quote:
Originally Posted by ChelePA View Post
Mine processed immediately and I received in stock DVD within 2 days.
Sent my email...I try to be patient. Wonder if anyone else has an issue?
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Old 02-07-20, 07:31 AM  
ChelePA
 
Join Date: Jan 2017
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Originally Posted by fanofladyvols View Post
Sent my email...I try to be patient. Wonder if anyone else has an issue?
Did it go to spam? Often mine do.
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Old 02-07-20, 08:57 AM  
manleym
 
Join Date: May 2018
Sorry you're having so much trouble receiving the dvds, Fanofladyvols.

Hopefully you will get a response and you will get the dvds soon.
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Old 02-07-20, 10:16 AM  
Lannette
 
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Join Date: Nov 2001
Location: NH
I canít believe I ordered these after swearing that I wouldnít! I came up with this lame justification that I was supporting Cathe and the future of DVDs (which I know there isnít a DVD future) and surely Iíd just love and cherish the premixes and since Iíve wanted to try STS Total Body and can always cancel later... You know how that goes.

I placed my order with my credit card and got an email very quickly. The extra DVD went out the same day but that notification was in my spam folder.
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Old 02-07-20, 10:22 AM  
susand
 
Join Date: Aug 2002
Location: St. Louis
I just pre-ordered, but used the option to pay with check by mail. I will send a money order-since I did not order an additional dvds, I can use the snail mail option and not have to use my credit card. (trying to cool it!) thought somebody might like to know you do have the option to pay with a check. (so does Total Fitness btw)
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Old 02-07-20, 10:25 AM  
Kathy G
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Join Date: Nov 2001
Location: USA
I ended up ordering the dvds + downloads.

If I do dvds only, the shipping adds about $5 but if I do dvds + downloads, it's free shipping so effectively only $10 more for adding the downloads.
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Old 02-07-20, 12:27 PM  
fanofladyvols
 
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Join Date: May 2004
Thanks for telling me to check my spam folder. I did do a search on my email for cathe.com and Cathe but it didn't pull up the shipping email because they used endicia.

And I did check my account at cathe and it just showed processing..not shipped.

Anyway I should get my order soon. Thanks for my customer service response...on VF.. Lol.
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Don't just work hard, work smart....Pat Head Summitt

What if it's just a hill? --Cardio Coach Sean

It's ok to tremble a little....Cathe

Word for 2020: Strength
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Old 02-07-20, 12:42 PM  
manleym
 
Join Date: May 2018
Quote:
Originally Posted by fanofladyvols View Post
And I did check my account at cathe and it just showed processing..not shipped.
All of my orders still say processing from 2017 - now.
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Old 02-07-20, 12:57 PM  
fanofladyvols
 
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Join Date: May 2004
Quote:
Originally Posted by manleym View Post
All of my orders still say processing from 2017 - now.
Haha
Ok Manley NOW you tell me

I did start a chat to tell them nevermind and woman at customer service, Nancy Pollard, went ahead and checked for me that all was good. She also told me endicia was who the notice comes from in postal service.
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Don't just work hard, work smart....Pat Head Summitt

What if it's just a hill? --Cardio Coach Sean

It's ok to tremble a little....Cathe

Word for 2020: Strength
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