07-01-16, 07:40 PM | ||
VF Supporter
Join Date: Jan 2011
Location: Texas Panhandle
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~Beth |
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07-01-16, 08:13 PM | |
Join Date: Oct 2003
Location: Santa Cruz Mtns, CA
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Evernote, it is so easy to upgrade, but very difficult to downgrade. It isn't enough to cancel online, but you have to do something on your mobile device in addition to get out of it and it isn't obvious how to do it. It wasn't always like that. At least I didn't have to call CS and get the runaround hard-sell.
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~~Diane~~ |
07-02-16, 07:44 AM | |
Join Date: Mar 2006
Location: Houston
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Reading this thread makes me fantasize about quitting my gym. They take money out of my bank though so I guess if they give me a hassle I could just tell the bank to stop paying them. I am not ready to quit yet but when I do I don't want to get any crap from them. They don't need to know why I'm quitting. It's my money.
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Becky |
07-02-16, 10:18 AM | ||
VF Supporter
Join Date: Nov 2001
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Quote:
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Goal:250 / Done:67 POSTURE CHECK! |
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07-02-16, 11:41 AM | |
Join Date: Mar 2005
Location: Atlantic Canada
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I'm assuming the issue is more when companies won't just cancel your service without demanding some sort of explanation and then offering umpteen million "rebuttals" based on the reason you gave, trying to convince you to stay. They usually have a whole list of predetermined comebacks for any possible reason you give why you are canceling, to try to convince you to not quit the service. But really, there are lots of reasons you wouldn't want to be a member of a gym that are not something they can "fix" - like you prefer working out from home, you've moved further away, it no longer fits in your budget, you're just bored of the gym or found another gym you prefer... The point is you have every right to cancel a service you no longer want and don't owe them any explanation. Unless you are considering staying with a company if they make a particular change or offer you a better deal, you're better off refusing to tell them why you are leaving if you want to avoid 9 rounds of "but.. but... but..." refusing to take no for an answer. Or, as others have pointed out, give them a crazy reason like going to jail or bankruptcy that they're unlikely to have a rebuttal for.
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07-02-16, 10:03 PM | |
Join Date: Apr 2013
Location: Arizona
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My pet peeve is when there are no instructions on the website telling you the procedure for cancelling. This was the case with a streaming service. I e-mailed, but received no response. I kept getting charged each month, but I couldn't get any response. It was an overseas company, so I couldn't call.
I thought their web e-mail box was the same as the e-mail address, but apparently it was different. I tried the e-mail address in my regular e-mail account, and finally got a response. However, they stated they never received my previous e-mails, and they couldn't tell if I had accessed the streaming service, but they would refund me my two months. Reading between the lines, I don't think they believed me, that I hadn't used the service for those two months. They stated they had no problems getting the web e-mails from other people. I guess there was a glitch somewhere that prevented my previous web e-mails from going through, but it was annoying to be considered dishonest. I did respond and tell them they could read my check-ins on this forum, lol. I think companies should have instructions on the website on how to cancel, and what response you should expect.
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Sherry |
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