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Old 01-16-19, 12:51 PM  
Cecelia
 
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Classical Stretch/Essentrics Customer Service

A quick word about Classical Stretch customer service. I own a lot of Classical Stretch/Essentrics. I have never had a problem with any of the DVDs. During the last sale I bought a couple seasons, and the classics DVDs. As I was slowly working my way through season 7, I got to the last disk and it would not play. I tried 2 different computers and nothing. I was well out of any 30 day window for a return, so I was browsing the website looking for their return policy, when an online customer service rep popped up and asked if I had any questions about their policies. I told her what had happened and she told me she could help me and asked if I would answer a few questions about the brand of computer I was using as well as the media player I was using. She also ask for the batch number on the disk (which was very difficult to see). After that, she thanked me and told me they would send me a replacement disk, which I got a few days later.

It works perfectly of course, but I was just so impressed with their polite and responsive customer service that I wanted to share it with other Classical Stretch/Essentrics customers. Hopefully you'll never need it, but it's nice to know that when you do have a problem, they are quite helpful.
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Old 01-16-19, 01:02 PM  
JackieB
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So glad to hear that!
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Old 01-16-19, 02:56 PM  
yogapam
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Location: West coast of Canada, eh. ;)
I once had an issue with a badly scratched disc that had become loose during shipping. They were great & replaced it promptly.
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Old 01-17-19, 07:21 AM  
killoffsonny
 
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Thank you for this. I have some of their DVDs and they have always been most helpful and very prompt.
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Old 01-17-19, 10:02 AM  
BunnyHop
 
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I once broke a disc (entirely my own fault) and asked about replacement discs.
They will sell you a single disc from a set if you need one. I can't remember the specifics of how it works, but I think they're about $10 each, not including shipping.

Ultimately I decided to just buy the whole season in case something happened to any of the rest of my original set (my precious season 8), but I'm glad to know they'll sell you what you need if all you need to do is replace one disc.
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Old 01-18-19, 03:35 PM  
windyh
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I had the same issue with the last disk. I am still waiting to receive it. How long did it take to arrive? Thanks.
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Old 01-18-19, 11:33 PM  
Cecelia
 
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Quote:
I had the same issue with the last disk. I am still waiting to receive it. How long did it take to arrive? Thanks.
It took about a week from the time I contacted customer service to receive the replacement disk.
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