04-05-13, 08:57 PM | |
VF Supporter
Join Date: Nov 2001
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Wow, I'm so surpirsed to read these posts. They have been so good to me. Sent me three clips when mine broke, and I received them within a week. They sent me a new Fitbit when mine fell out of the sleep pouch in the middle of the night into the toilet. I received it within a week.
I'm so sorry to hear how frustrating it's been for some of you.
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Laughter is the best medicine. Have you had your daily dose? Walking is Nature's Prozac! Don't let anyone judge you! It's your workout. Sylwia Don't Compare Yourself to somebody else. BE YOUR BEST! Chalene Johnson A Spark of Hope In memory of: Michael Sparkman October 11th, 2001-October 21st, 2008 Hope Fimiani August 26th, 2006-October 13th, 2008 |
04-07-13, 10:43 AM | |
VF Supporter
Join Date: Nov 2001
Location: Maryland
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When my base station stopped working last year (it was only a couple months old) it took several weeks for them to respond to my email, and several more weeks to send a replacement base. They did give me a free 6-month premium membership.
From what I've been reading, they seem to respond quicker if you just ask for a replacement Fitbit
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Move your body often, sometimes hard. Every bit counts. Drop Two Sizes, Fit Body Blueprint, STRONG Eat. Lift. Thrive. and Revamp grad DISCLOSURE: I have a professional relationship with a seller or producer of fitness videos or products. For details, please see my profile. |
04-07-13, 01:46 PM | |
Join Date: Dec 2006
Location: I love that dirty water...
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They requested the photos. I didn't ask straight out for a new one, I just asked about durability of other models b/c this was my second fitbit in two years. We'll see what comes of it. It still works, I just can't push the button anymore to see my stats, I have to wait until it synchs.
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