OT : KIndle Fire question

sherry7899 · 01-14-20, 08:11 AM

I bought a kindle fire HD 10 inch in the fall of 2017. I use it constantly ( I don't have a smart phone, so it's my main internet connection when I'm not using a computer). I've had no problems with it at all.

In the last few days, it has been REALLY slow to charge. It is holding a charge fine, though. My DH thought I either need a new charger or a new battery.
I ordered a new "fast" charger from Amazon to try out, since they have free returns. It seems like the batteries are harder to find and more expensive. I am guessing they basically want you to buy a new kindle instead of a new battery. I would think since it's still holding the charge fine that it more likely is the charger and not the battery?

Has anyone had experience with this?

Thanks!
Sherry

Pat58 · 01-14-20, 10:13 AM

I don't have that specific Kindle, but years ago when I got my first Kindle Fire (2013?) I had problems with it. Amazon Customer Service asked me to check on a few things and then they sent me a brand new one.

I don't know if Amazon CS is still that stellar, though.

One of the things I learned is to keep the wi fi off unless you are downloading a book or using the Kindle to browse. Good luck.

sherry7899 · 01-14-20, 10:24 AM

Thanks, Pat! If the new charger does not help I will contact Amazon. Since I bought it in 2017 I doubt they would replace it.

Pat58 · 01-14-20, 10:40 AM

Everything seems to have a two year shelf life now.

sherry7899 · 01-14-20, 10:50 AM

Quote:

Originally Posted by Pat58

Everything seems to have a two year shelf life now.

I hope not! I don't want to spend money on a new one yet.

DirtDiva · 01-14-20, 03:11 PM

I have a Fire HD 10 inch also from 2017 and use it daily. I have not had any issues with charging or holding a charge.

sherry7899 · 01-14-20, 04:03 PM

Quote:

Originally Posted by DirtDiva

I have a Fire HD 10 inch also from 2017 and use it daily. I have not had any issues with charging or holding a charge.

I am glad yours has been working fine. I have had no issues with mine until now. The new charger isn't working. The battery percentage is going DOWN while charging, which is bizarre. I am going to contact Amazon.

DirtDiva · 01-14-20, 04:13 PM

Quote:

Originally Posted by sherry7899

I am glad yours has been working fine. I have had no issues with mine until now. The new charger isn't working. The battery percentage is going DOWN while charging, which is bizarre. I am going to contact Amazon.

That doesn't sound right. I have 5 other close friends and family who have this tablet and use it quite a bit. I'd call Amazon too.

yogapam · 01-14-20, 04:14 PM

Sherry- I don’t have a kindle fire, but sometimes my iPad gets sluggish, and doesn’t hold a charge like it should. Have you tried a hard reset, power it down completely vs just switching it off? Sometimes that helps.

bzar · 01-14-20, 05:04 PM

Sherry, find out whether the warranty is still available on your device. also, if you bought it with a credit card, there may be additional warranties available from that. for example, the Costco credit card has additional warranties on top of what the manufacturer provides. it's worth looking into.

I have had good experience with Square Trade warranty company. they provide the extended warranties for Sam's Club, Best Buy, and Walmart.

I recently got my money back on a mini frig that we bought from Sam's club - it had an extended warranty and I happened to notice it was still valid because my Square Trade account showed that it was still in force. I was looking up another warranty in my account. at the time, the broken mini frig was sitting there in our house while DH and I were watching youtube videos on how to fix the condenser! I told DH - the heck with it - i'm going to request a refund.

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01-14-20, 08:11 AM
sherry7899 Join Date: Jun 2003	OT : KIndle Fire question I bought a kindle fire HD 10 inch in the fall of 2017. I use it constantly ( I don't have a smart phone, so it's my main internet connection when I'm not using a computer). I've had no problems with it at all. In the last few days, it has been REALLY slow to charge. It is holding a charge fine, though. My DH thought I either need a new charger or a new battery. I ordered a new "fast" charger from Amazon to try out, since they have free returns. It seems like the batteries are harder to find and more expensive. I am guessing they basically want you to buy a new kindle instead of a new battery. I would think since it's still holding the charge fine that it more likely is the charger and not the battery? Has anyone had experience with this? Thanks! Sherry __________________ "Say you are tired and you will be. Believe you are strong and you are." (Sean O'Malley) The cat in my avatar is my sweetheart named Bonkers

01-14-20, 10:13 AM
Pat58 VF Supporter Join Date: May 2002 Location: Connecticut	I don't have that specific Kindle, but years ago when I got my first Kindle Fire (2013?) I had problems with it. Amazon Customer Service asked me to check on a few things and then they sent me a brand new one. I don't know if Amazon CS is still that stellar, though. One of the things I learned is to keep the wi fi off unless you are downloading a book or using the Kindle to browse. Good luck.

01-14-20, 10:24 AM
sherry7899 Join Date: Jun 2003	Thanks, Pat! If the new charger does not help I will contact Amazon. Since I bought it in 2017 I doubt they would replace it. __________________ "Say you are tired and you will be. Believe you are strong and you are." (Sean O'Malley) The cat in my avatar is my sweetheart named Bonkers

01-14-20, 10:40 AM
Pat58 VF Supporter Join Date: May 2002 Location: Connecticut	Everything seems to have a two year shelf life now.

01-14-20, 03:11 PM
DirtDiva Join Date: Jun 2008 Location: Land of Lakes	I have a Fire HD 10 inch also from 2017 and use it daily. I have not had any issues with charging or holding a charge.

01-14-20, 04:14 PM
yogapam VF Supporter Join Date: Oct 2006 Location: West coast of Canada, eh. ;)	Sherry- I don’t have a kindle fire, but sometimes my iPad gets sluggish, and doesn’t hold a charge like it should. Have you tried a hard reset, power it down completely vs just switching it off? Sometimes that helps. __________________ **~Pam~** Certified Level 4 Essentrics Instructor - March 2021 Hatha YTT - 2011 Your body keeps an accurate journal regardless of what you write down..... "Take care of your body. It's the only place you have to live." Jim Rohn "It’s not what we do once in a while that shapes our lives, but what we do consistently.” - Tony Robbins Check out my Instagram account, @fitness.ficti0n.inspirati0n

01-14-20, 05:04 PM
bzar Exchange Moderator Join Date: Feb 2002 Location: PalmTreeVille	Sherry, find out whether the warranty is still available on your device. also, if you bought it with a credit card, there may be additional warranties available from that. for example, the Costco credit card has additional warranties on top of what the manufacturer provides. it's worth looking into. I have had good experience with Square Trade warranty company. they provide the extended warranties for Sam's Club, Best Buy, and Walmart. I recently got my money back on a mini frig that we bought from Sam's club - it had an extended warranty and I happened to notice it was still valid because my Square Trade account showed that it was still in force. I was looking up another warranty in my account. at the time, the broken mini frig was sitting there in our house while DH and I were watching youtube videos on how to fix the condenser! I told DH - the heck with it - i'm going to request a refund. __________________ ~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.