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Old 04-23-11, 04:04 PM  
Debbie S.
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Originally Posted by afirmrose View Post
I am glad this thread was bumped up as I had not heard about the defect earlier. Where in week 2 is the flaw? I recently received this in trade so I hope mine is okay.
Same here. I was on vacation when this thread was started, so I didn't have a clue either.
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Old 04-23-11, 04:32 PM  
PeakFitness
 
Join Date: Jan 2008
Location: Southern USA
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Originally Posted by JP44 View Post
I had a poor customer service experience w/ Collage. Ordered 4 dvds. Only 3 were sent. Turns out one was backordered. I didn't find this out until I got my package! They didn't tell me when I ordered nor when they shipped. I understand backorders. I don't understand not telling a customer. Their response to my email was tepid at best. No apology whatsoever. Really left a bad taste in my mouth.

They aren't the fastest shippers in the world either so it's not like I received my dvds 2 days after I ordered. If I can order from Mary or Amazon, I'll always use them rather than Collage.

Joan
That's one thing I don't like about Collage, sometimes they show it available when it's not, that's happened to me recently. Can't remember which DVD.
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Old 04-23-11, 04:48 PM  
Donna D
 
Join Date: Dec 2008
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http://forum.videofitness.com/showth...ight=defective

the first problem on week 2 is at approximately 11 minutes 19 seconds - it hangs up just for a second. The second problem is at 11 minutes 49 seconds - it freezes and will not play beyond that point.
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Old 04-23-11, 05:08 PM  
afirmrose
 
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Originally Posted by Donna D View Post
http://forum.videofitness.com/showth...ight=defective

the first problem on week 2 is at approximately 11 minutes 19 seconds - it hangs up just for a second. The second problem is at 11 minutes 49 seconds - it freezes and will not play beyond that point.
Thank you! I just check my DVD at these points and it plays fine.
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Old 04-23-11, 05:36 PM  
Donna D
 
Join Date: Dec 2008
Location: Western New York
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Originally Posted by afirmrose View Post
Thank you! I just check my DVD at these points and it plays fine.
You're welcome Wendy. Glad to hear that you received a good copy.
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Old 04-23-11, 08:01 PM  
atiman
 
Join Date: Oct 2002
Location: Pa.
Thanks for bumping this thread. I just bought this DVD tonight. I did not know about the glitch(es). I will have to check this out.
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Old 04-25-11, 08:17 PM  
s2546
 
Join Date: Mar 2002
Location: east coast
i like collage and have always had good cutomer service; i have been a customer for 20 years; not so with amazon; they blame others for the problems
sue
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Old 04-26-11, 07:05 AM  
2ndgen
 
Join Date: Dec 2010
Just got another order from Collage, love them!
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Old 04-26-11, 11:51 AM  
caligurl
 
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Join Date: May 2004
Location: SoCal
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Originally Posted by Linda KH View Post
When I discovered the glitch, I was relieved when I remembered I had bought it at Collage. If I had purchased it from Target they wouldn't have taken it back, defect or no.

my sarah lurie kettlebell dvd's had a flaw and target replaced them with issues whatsoever!
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