very annoyed with Collage video! - Page 2

anne · 03-27-11, 08:11 PM

It's interesting that another recent Gaiam disc has a flaw--the other was Firm Zero in Ten back in January.

fitmom24 · 03-27-11, 08:23 PM

Quote:

Originally Posted by Linda KH

I had the same issue, and Collage provided excellent service. My replacement disc worked fine (thank goodness), but they made it clear that they were willing to provide a refund if I continued to have issues.

When I discovered the glitch, I was relieved when I remembered I had bought it at Collage. If I had purchased it from Target they wouldn't have taken it back, defect or no. I knew Collage would make it right.

I've never had a problem returning a defective disc to Target. They will exchange a defective DVD but not refund your money unless there are extenuating circumstances like a widely known glitch or a problem such as the following:

I bought a disc for my family to watch which had a PG rating on the cover. Once I got it home and we started the movie I was horrified to find swear words, drug use and sex references. I stopped the movie 1/3 of the way and took it right back to Target. They refunded my money without any hassle.

Perhaps this is a regional policy?

Michelle

bearcatfan · 03-28-11, 03:34 AM

Thanks for making us aware of this ... I wouldn't buy this dvd anyway

but just in case it's good to know. Collage has a good track record of making things right.

JP44 · 03-28-11, 05:32 AM

I had a poor customer service experience w/ Collage. Ordered 4 dvds. Only 3 were sent. Turns out one was backordered. I didn't find this out until I got my package! They didn't tell me when I ordered nor when they shipped. I understand backorders. I don't understand not telling a customer. Their response to my email was tepid at best. No apology whatsoever. Really left a bad taste in my mouth.

They aren't the fastest shippers in the world either so it's not like I received my dvds 2 days after I ordered. If I can order from Mary or Amazon, I'll always use them rather than Collage.

Joan

sophie kat · 03-28-11, 08:37 AM

Quote:

Originally Posted by JP44

They aren't the fastest shippers in the world either so it's not like I received my dvds 2 days after I ordered. If I can order from Mary or Amazon, I'll always use them rather than Collage.

Joan

I do the same thing unless Collage is the only one carrying a workout. . Mary and Amazon, especially Prime, ship faster than Collage so I order from them. Mary takes returns for any reason and Amazon takes back any defectives as well as misrepresentations from third party sellers. Combined with the fact that I can usually get a better price from Mary or Amazon, that puts Collage at the bottom of the vendor list.

Linda KH · 03-28-11, 10:10 AM

Quote:

Originally Posted by fitmom24

I've never had a problem returning a defective disc to Target. They will exchange a defective DVD but not refund your money unless there are extenuating circumstances like a widely known glitch or a problem such as the following:

I bought a disc for my family to watch which had a PG rating on the cover. Once I got it home and we started the movie I was horrified to find swear words, drug use and sex references. I stopped the movie 1/3 of the way and took it right back to Target. They refunded my money without any hassle.

Perhaps this is a regional policy?

Michelle

That's good to know. I was just going by their posted policy, that "music, movies, video games, and software cannot be returned if opened". This is the policy posted online, so it's not regional.

evenstar · 03-28-11, 10:37 AM

I agree that in this case, Collage is doing everything it can to help the situation. I do find it interesting, however, how many people are so completely devoted to Collage that they found it necessary to defend a company. I doubt the original poster would get that kind of response if the poster had mentioned a problem with Amazon instead, for example.

Gams · 03-28-11, 11:19 AM

Why shouldn't people defend Collage if they feel they haven't done anything wrong? And actually, if the situation was the same, but a different seller involved (such as Amazon or anyone else for that matter), I wouldn't hesitate to defend them, either, if I felt they hadn't done anything wrong.

dnna · 03-28-11, 11:28 AM

I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff.
I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak.
I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going.
but wow- no the options to buy are really expanded
dnna

dnna · 03-28-11, 11:29 AM

I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff.
I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak.
I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going.
but wow- now the options to buy are really expanded
dnna

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03-27-11, 08:11 PM
anne Join Date: Apr 2004	It's interesting that another recent Gaiam disc has a flaw--the other was Firm Zero in Ten back in January.

03-28-11, 03:34 AM
bearcatfan Join Date: Jun 2002 Location: Ohio	Thanks for making us aware of this ... I wouldn't buy this dvd anyway but just in case it's good to know. Collage has a good track record of making things right. __________________ Rose

03-28-11, 05:32 AM
JP44 Join Date: Nov 2007	I had a poor customer service experience w/ Collage. Ordered 4 dvds. Only 3 were sent. Turns out one was backordered. I didn't find this out until I got my package! They didn't tell me when I ordered nor when they shipped. I understand backorders. I don't understand not telling a customer. Their response to my email was tepid at best. No apology whatsoever. Really left a bad taste in my mouth. They aren't the fastest shippers in the world either so it's not like I received my dvds 2 days after I ordered. If I can order from Mary or Amazon, I'll always use them rather than Collage. Joan

03-28-11, 10:37 AM
evenstar Join Date: Oct 2009 Location: Canada	I agree that in this case, Collage is doing everything it can to help the situation. I do find it interesting, however, how many people are so completely devoted to Collage that they found it necessary to defend a company. I doubt the original poster would get that kind of response if the poster had mentioned a problem with Amazon instead, for example. __________________ You are loved and you are not alone.

03-28-11, 11:19 AM
Gams Join Date: Mar 2007	Why shouldn't people defend Collage if they feel they haven't done anything wrong? And actually, if the situation was the same, but a different seller involved (such as Amazon or anyone else for that matter), I wouldn't hesitate to defend them, either, if I felt they hadn't done anything wrong.

03-28-11, 11:28 AM
dnna Join Date: Sep 2002	I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff. I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak. I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going. but wow- no the options to buy are really expanded dnna

03-28-11, 11:29 AM
dnna Join Date: Sep 2002	I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff. I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak. I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going. but wow- now the options to buy are really expanded dnna