04-01-16, 03:29 PM | |
Join Date: Jun 2009
Location: accord ny
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When you pick it from the PO do not open it. Tell the clerk you are refusing it and they will send it back for free. Unfortunately if you open it we have to charge to return it. Just beware returns don't often return quickly to the senders. The go to processing facilities and are some of the last mail to be processed. But if you have your tracking number you will see it scanned refused and returned to sender the day you bring it in.
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Jenn |
04-01-16, 04:31 PM | ||
VF Supporter
Join Date: May 2008
Location: Chicagoland, IL, USA
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--Julie Surely a person of sense would submit to anything, like exercise, so as to obtain a well functioning mind and a pleasant, happy life. --Socrates |
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04-01-16, 09:16 PM | |
Join Date: Jun 2009
Location: accord ny
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Yes we scan it refused and put a return to sender sticker on it as long as its unopened. If a customer opens it they have to pay shipping to return it. We are able to scan it at the register or with a hand held scanner. Then we send all mail out every night at 5pm to head to processing facilities.
Our processing facility is very understaffed so I'm not exactly sure how long a refused return would take. But as long as you keep your tracking number you should be able to track its return. Or at least in a perfect world yiu should be able to.
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Jenn |
04-02-16, 09:49 AM | ||
VF Supporter
Join Date: May 2008
Location: Chicagoland, IL, USA
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Quote:
__________________
--Julie Surely a person of sense would submit to anything, like exercise, so as to obtain a well functioning mind and a pleasant, happy life. --Socrates |
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Tags |
ashley black guru, bad customer service, fascia blaster, poor customer service |
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