I have purchased a few dvds and have had no problems. I would never tolerate a damaged dvd. You shouldn't have to fight so hard to get it replaced. I will say that I don't order as much from Collage (only if there's a smokin' deal) and miss the old Collage which had most of my business. Now I order mostly from Mary. I don't really like their selection much either. Not enough newer releases.
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