Fitbit Force Recall

rede2bfit · 02-21-14, 05:37 PM

I know that some VFers were having skin irritation problems with the Force. There's now a voluntary recall.

http://www.fitbit.com/forcesupport

Wanda · 02-21-14, 06:14 PM

Wow, I'm impressed by this company's response to the skin irritation problem.

Gibbee · 02-21-14, 06:45 PM

I returned mine because I had a red spot BUT mine was not contact dermatitis. It was in a rectangle shape the same size as the charging section ... and I had red marks that lined up with the prongs on the charging section. Mine bubbled up and finally went away after about 4 weeks.

My husband works in sporting goods and said that he's seen several people with worse 'burns' than what I have come into the store.

FitBit did reimburse me for returning the Force. They are easy to work with and I can't wait for their improved Force someday! "Til then I've got my Ultra on!

Ann1964 · 02-21-14, 07:29 PM

I really have not experienced the rash, but don't want to keep since they are recalled. Sending mine back, and I like the ones that I can attach to bra better. Get tired of explaining what it is.

Sarah-lara · 02-22-14, 08:22 AM

I had a problem with the GoWear Fit pulling off a whole layer of skin where the sensor was when I took the unit off my arm to take a shower. They took it back with a full refund, no hassle. It's been over a year and I still have the scar. I wouldn't buy another one of those types of sensor units, though I'm sure there is greater accuracy than the clip style Fitbit.

KayB · 02-22-14, 09:27 AM

I own a Fitbit One. Very impressive company & it's dedication to customer service. I'm a loyal fan!

susan p · 02-22-14, 09:32 AM

I wish I had bought a Force before they stopped selling them . . .

andtckrtoo · 02-22-14, 10:25 AM

A friend of mine had a Force for months, had a really bad day and got really stressed and her wrist broke out. She never had a reaction to nickel before. I love my Force, but I, too, will be sending mine back. I have a Flex and a One (yeah - a bit addicted to these things). I'll stick with the Flex. It's smaller anyway.

lotusgirl · 02-22-14, 10:45 AM

I have one, and I've had no rash problems. However, I don't wear mine when bathing or sleeping. With it being winter, I have no way of knowing if I'll get a rash when I'm dripping with sweat, such as when I walk outside during my area's super hot, humid and long summers.

The company's response is remarkable.

raeven · 02-22-14, 11:00 AM

Yah I'm kinda bummed about all of this too. Thankfully I haven't had the burn issue..but right now I see a lot of back and forth, but no concrete word on whether or not they'll continue to support the force. I'm thinking I might go ahead and do the recall on mine and wear the flex in the meantime. Plus the garmin vivofit is coming out at the end of March apparently, and I've had my eye on it anyway. So maybe try that until we see what fitbit has in the works.

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02-21-14, 05:37 PM
rede2bfit Join Date: May 2002	Fitbit Force Recall I know that some VFers were having skin irritation problems with the Force. There's now a voluntary recall. http://www.fitbit.com/forcesupport

02-21-14, 06:14 PM
Wanda VF Supporter Join Date: Nov 2001 Location: Baja Arizona	Wow, I'm impressed by this company's response to the skin irritation problem.

02-21-14, 06:45 PM
Gibbee VF Supporter Join Date: Nov 2001	I returned mine because I had a red spot BUT mine was not contact dermatitis. It was in a rectangle shape the same size as the charging section ... and I had red marks that lined up with the prongs on the charging section. Mine bubbled up and finally went away after about 4 weeks. My husband works in sporting goods and said that he's seen several people with worse 'burns' than what I have come into the store. FitBit did reimburse me for returning the Force. They are easy to work with and I can't wait for their improved Force someday! "Til then I've got my Ultra on! __________________ "A healthier future is every tiny step we take, or every little rep, that ultimately leads us to our goal." Arnold Schwarzenegger STS Graduate MET-Rx 180 Graduate

02-21-14, 07:29 PM
Ann1964 Join Date: Nov 2001 Location: Arkansas	I really have not experienced the rash, but don't want to keep since they are recalled. Sending mine back, and I like the ones that I can attach to bra better. Get tired of explaining what it is.

02-22-14, 08:22 AM
Sarah-lara VF Supporter Join Date: May 2003	I had a problem with the GoWear Fit pulling off a whole layer of skin where the sensor was when I took the unit off my arm to take a shower. They took it back with a full refund, no hassle. It's been over a year and I still have the scar. I wouldn't buy another one of those types of sensor units, though I'm sure there is greater accuracy than the clip style Fitbit. __________________ Sarah

02-22-14, 09:27 AM
KayB VF Supporter Join Date: Nov 2001 Location: East TN	I own a Fitbit One. Very impressive company & it's dedication to customer service. I'm a loyal fan! __________________ SpecialK "If you're going to have a big butt; have a GREATbig butt!" Gin Miller Breast cancer Survivor!

02-22-14, 09:32 AM
susan p VF Supporter Join Date: Oct 2001 Location: Kansas City	I wish I had bought a Force before they stopped selling them . . .

02-22-14, 10:25 AM
andtckrtoo Join Date: Sep 2005 Location: Island off the NC Coast	A friend of mine had a Force for months, had a really bad day and got really stressed and her wrist broke out. She never had a reaction to nickel before. I love my Force, but I, too, will be sending mine back. I have a Flex and a One (yeah - a bit addicted to these things). I'll stick with the Flex. It's smaller anyway. __________________ Christine Wag more, bark less

02-22-14, 10:45 AM
lotusgirl Join Date: Jan 2011	I have one, and I've had no rash problems. However, I don't wear mine when bathing or sleeping. With it being winter, I have no way of knowing if I'll get a rash when I'm dripping with sweat, such as when I walk outside during my area's super hot, humid and long summers. The company's response is remarkable. __________________ ~ I've learned that two steps forward, one step back, is still progress. ~

02-22-14, 11:00 AM
raeven Join Date: Dec 2010	Yah I'm kinda bummed about all of this too. Thankfully I haven't had the burn issue..but right now I see a lot of back and forth, but no concrete word on whether or not they'll continue to support the force. I'm thinking I might go ahead and do the recall on mine and wear the flex in the meantime. Plus the garmin vivofit is coming out at the end of March apparently, and I've had my eye on it anyway. So maybe try that until we see what fitbit has in the works.