Off-Topic inbox.com

ddj · 10-06-14, 07:40 AM

Inbox.com has taken over our computer. We don't know how it happened but we seem to be stuck with it. DS tried to changed our default settings back to aol but it doesn't stick.

When I google this, I get tons of information about how to uninstall but many people say if they are successful at getting rid of it, it just comes back and that virus scans don't find it because it's hidden. So then you are offered programs to download to get rid of it but I don't know what is safe.

Supposedly you can go directly to inbox.com to remove it, but if they are hijackers, why would I trust them?

Is anyone here tech savvy or has anyone had this problem and gotten rid of it?

TIA

antbuko · 10-06-14, 09:02 AM

I've actually never heard of it, but I've been using Norton internet security for years and have complete faith in their products. Here's their recommendation for removal:

http://www.symantec.com/security_res...911-99&tabid=3

If that isn't helpful, you could try taking out to Staples or Geek Squad and have them work on it for you.

Also, do you have a router? My router sometimes warns me when I encounter a webpage that poses a threat.

Good luck!

bee1forfitness · 10-06-14, 09:23 AM

Quote:

Originally Posted by ddj

Inbox.com has taken over our computer. We don't know how it happened but we seem to be stuck with it. DS tried to changed our default settings back to aol but it doesn't stick.

When I google this, I get tons of information about how to uninstall but many people say if they are successful at getting rid of it, it just comes back and that virus scans don't find it because it's hidden. So then you are offered programs to download to get rid of it but I don't know what is safe.

Supposedly you can go directly to inbox.com to remove it, but if they are hijackers, why would I trust them?

Is anyone here tech savvy or has anyone had this problem and gotten rid of it?

TIA

There's a program called Malwarebytes it's free. If your bought your computer from Best Buy the Geek Squad will remove it for you for free even hidden virus (I subscribe when I bought my antivirus). I also found this to. Have your tried this?? You do need to get rid of it asap base on what you're saying your computer is obvious infected with a form of malware....sorry this happen to you...good luck

Demeris · 10-06-14, 09:33 AM

I use Geek Squad now. I had a virus that had nestled inside Kaspersky (which had done a much better job than either Norton OR MacAfee but failed here) and that Malwares never saw. And the Geek Squad did all the work. I just had to let them on.

You can use them once or get a subscription. I got a subscription because it covers everything on three computers.

ddj · 10-06-14, 10:11 AM

DH uninstalled it but it's still there. This is consistent with what I've been reading.

We have McAfee and Hitman. We haven't yet run a scan but from what I've read, it hides from virus scans.

We bought our computer directly from Dell. I could contact Microsoft, but they now charge to go in and get rid of things for you. How much does the Geek Squad charge?

I was reading about malwarebytes while researching. So I guess it's safe if Bee has used it.

Thanks for all replies.

intelsana · 10-06-14, 11:35 AM

Another option to consider would be q system restore prior to when this got installed.

kelsey211 · 10-06-14, 11:54 AM

Quote:

Originally Posted by intelsana

Another option to consider would be q system restore prior to when this got installed.

I was going to suggest a system restore also. I have got rid of viruses by doing this.

ddj · 10-06-14, 04:46 PM

Quote:

Originally Posted by intelsana

Another option to consider would be q system restore prior to when this got installed.

Quote:

Originally Posted by kelsey211

I was going to suggest a system restore also. I have got rid of viruses by doing this.

I'll keep that in mind but DS did that once and it messed up Word. Not sure why.

Thanks for the suggestion.

LCC · 10-06-14, 06:07 PM

Try what these guys say:

http://www.bleepingcomputer.com/foru...ake-antivirus/

I've used rkill before for really pesky infections and everything went okay. But, like always, make a restore point before you start, just in case.

Laura (LCC)

Tiny · 10-06-14, 11:16 PM

Dede~DH says malwarebytes as well. He says it searches and removes hidden programs and installs. He's even got the paid version and he is very frugal.

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10-06-14, 07:40 AM
ddj VF Supporter Join Date: Oct 2008	inbox.com Inbox.com has taken over our computer. We don't know how it happened but we seem to be stuck with it. DS tried to changed our default settings back to aol but it doesn't stick. When I google this, I get tons of information about how to uninstall but many people say if they are successful at getting rid of it, it just comes back and that virus scans don't find it because it's hidden. So then you are offered programs to download to get rid of it but I don't know what is safe. Supposedly you can go directly to inbox.com to remove it, but if they are hijackers, why would I trust them? Is anyone here tech savvy or has anyone had this problem and gotten rid of it? TIA __________________ Jumping for joy is good exercise.

10-06-14, 09:02 AM
antbuko Join Date: Jun 2004	I've actually never heard of it, but I've been using Norton internet security for years and have complete faith in their products. Here's their recommendation for removal: http://www.symantec.com/security_res...911-99&tabid=3 If that isn't helpful, you could try taking out to Staples or Geek Squad and have them work on it for you. Also, do you have a router? My router sometimes warns me when I encounter a webpage that poses a threat. Good luck! __________________ Helen K

10-06-14, 09:33 AM
Demeris Join Date: Dec 2006	I use Geek Squad now. I had a virus that had nestled inside Kaspersky (which had done a much better job than either Norton OR MacAfee but failed here) and that Malwares never saw. And the Geek Squad did all the work. I just had to let them on. You can use them once or get a subscription. I got a subscription because it covers everything on three computers.

10-06-14, 10:11 AM
ddj VF Supporter Join Date: Oct 2008	DH uninstalled it but it's still there. This is consistent with what I've been reading. We have McAfee and Hitman. We haven't yet run a scan but from what I've read, it hides from virus scans. We bought our computer directly from Dell. I could contact Microsoft, but they now charge to go in and get rid of things for you. How much does the Geek Squad charge? I was reading about malwarebytes while researching. So I guess it's safe if Bee has used it. Thanks for all replies. __________________ Jumping for joy is good exercise.

10-06-14, 11:35 AM
intelsana Join Date: Jul 2009 Location: NYC	Another option to consider would be q system restore prior to when this got installed.

10-06-14, 06:07 PM
LCC VF Supporter Join Date: Nov 2001	Try what these guys say: http://www.bleepingcomputer.com/foru...ake-antivirus/ I've used rkill before for really pesky infections and everything went okay. But, like always, make a restore point before you start, just in case. Laura (LCC)

10-06-14, 11:16 PM
Tiny Join Date: Nov 2011	Dede~DH says malwarebytes as well. He says it searches and removes hidden programs and installs. He's even got the paid version and he is very frugal. __________________ Mary H.O.P.E.=Hold On Pain Ends D.I.E.T.=Did I Eat That "If I fall, I will get back up. If I am beaten, I will return." "Strong is what happens when you run out of weak." "As the New Year dawns we look back on a year of upheaval through the world and through our lives as well. Life is difficult. For those of us raised with the illusion that if we go to school, work hard, all will be well, that illusion dies hard."