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Old 01-20-17, 09:27 PM  
msu
 
Join Date: Dec 2007
Quote:
Originally Posted by Lulu Belle View Post
Did you get shipping confirmation? I am waiting for mine, too. I didn't get a shipping confirmation, so I'm a little concerned.
I didn't get any shipping confirmation. I actually just saw on Instagram tonight that Dasha said that they will be shipping the new DVDs on Monday. I would love notification when it ships, but will be surprised if that happens. I really wish she would consider distributing with Mary again, as they haven't perfected their customer service. I'll post if I get a shipping confirmation.
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Old 01-21-17, 07:46 PM  
Lulu Belle
 
Join Date: Jun 2005
Quote:
Originally Posted by msu View Post
I didn't get any shipping confirmation. I actually just saw on Instagram tonight that Dasha said that they will be shipping the new DVDs on Monday. I would love notification when it ships, but will be surprised if that happens. I really wish she would consider distributing with Mary again, as they haven't perfected their customer service. I'll post if I get a shipping confirmation.
Thanks. I will also post if I get shipping confirmation and/or when the package arrives.
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Old 01-22-17, 01:08 PM  
Crescent Moon
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Join Date: Nov 2001
Quote:
Originally Posted by msu View Post
I didn't get any shipping confirmation. I actually just saw on Instagram tonight that Dasha said that they will be shipping the new DVDs on Monday. I would love notification when it ships, but will be surprised if that happens. I really wish she would consider distributing with Mary again, as they haven't perfected their customer service. I'll post if I get a shipping confirmation.
Mary has this on her coming soon page.
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Old 01-22-17, 03:29 PM  
msu
 
Join Date: Dec 2007
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Originally Posted by Noel Costello View Post
Mary has this on her coming soon page.
Thanks for the update. When I contacted Mary a few weeks ago, she said that Dasha wasn't going to distribute them to other sellers. I guess things have changed for the better. If anyone orders the physical DVD, I would really recommend ordering with Total Fitness. Not only will the customer service be fantastic, but you will save money, even without the MYGOALS discount code, because shipping was $9.99 for one disc when ordered from KBKB.
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Old 01-22-17, 06:12 PM  
FirmDancer
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Join Date: Apr 2002
Quote:
Originally Posted by Noel Costello View Post
Mary has this on her coming soon page.
Great news!

Does anyone have any reviews of the workout(s) yet? I'm so curious and eager to buy, but there was no way I was going to order from Dasha's site (very bad service in the past).
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Old 01-22-17, 07:22 PM  
Crescent Moon
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Join Date: Nov 2001
Quote:
Originally Posted by msu View Post
Thanks for the update. When I contacted Mary a few weeks ago, she said that Dasha wasn't going to distribute them to other sellers. I guess things have changed for the better. If anyone orders the physical DVD, I would really recommend ordering with Total Fitness. Not only will the customer service be fantastic, but you will save money, even without the MYGOALS discount code, because shipping was $9.99 for one disc when ordered from KBKB.
You're welcome.

I'm looking forward to the reviews.
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Old 01-23-17, 12:14 AM  
lorajc
 
Join Date: Jul 2005
Dasha simply looks amazing! Her body has just progressed to a work of art,.....very inspiring! I need to get in shape and quit loving food so much!

Stupid autocorrect... Dasha!!!!
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Old 01-24-17, 08:59 PM  
suanne1
 
Join Date: Jul 2011
Just FYI to anyone thinking of getting this, I purchased the "instant" digital download Sunday and still do not have access. Have not received a link via email as the website says. I've emailed customer service twice but no response.

Is this just a fluke? Anyone else have this issue?
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Old 01-24-17, 09:22 PM  
schoolgirl-01
 
Join Date: Sep 2002
Location: Parkland, FL
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Originally Posted by suanne1 View Post
Just FYI to anyone thinking of getting this, I purchased the "instant" digital download Sunday and still do not have access. Have not received a link via email as the website says. I've emailed customer service twice but no response.

Is this just a fluke? Anyone else have this issue?
i got my email to download instantly
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Old 01-26-17, 11:17 AM  
msu
 
Join Date: Dec 2007
Quote:
Originally Posted by suanne1 View Post
Just FYI to anyone thinking of getting this, I purchased the "instant" digital download Sunday and still do not have access. Have not received a link via email as the website says. I've emailed customer service twice but no response.

Is this just a fluke? Anyone else have this issue?
The links came right away, but I tried downloading them repeatedly for three days unsuccessfully and then started e-mailing for help or a refund. Customer service was very slow. I emailed the address given on the KBKB site twice, then tried the email given on the invoice for those who need help. (I clicked the link at the bottom that said,"Need help?" Surprisingly enough, the person who responded to that email eventually was Dasha.) A full week after I sent emails to both those addresses, I received an email from both sources on the same day. I appreciated being responded to, and they both apologized for the delay, but they must not have the personnel to stay on top of individual emails. It may be a lengthy process getting things straightened out, but hopefully you will be responded to soon. I received my replies on a Sunday, so maybe that's when they take care of customer service sort of issues. I'm still waiting for my discs to arrive and hoping I won't have to contact them again if it doesn't show up. I'm sure the workouts will be worth the trouble, but I would like to get her workouts without the trouble next time.
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