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Old 03-31-05, 11:13 PM  
DawnP
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Quote:
Originally Posted by Thanya
I received the cardio toolbox dvd today but it won't play on the dvd players...only on the XBox.
Is the Cardio ToolBox a DVD or DVD-R? Thanya, what color is the back of the DVD? Is it clear/silver or tinted a color?

I have never heard of Greg producing DVD-Rs...

It sounds like a defective DVD, I know when I reported a defective VHS to Mindy two months ago a new one arrived two days later. I hope you get a good copy right away Thanya.
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Old 04-01-05, 05:24 AM  
Thanya
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bfj - Thank you very much for the email address.

Dawn - Thank you for the kind words. I don't think it's the DVD-R. The back of the DVD is clear/silver. I think I got a defective one. I've tried on couple dvd players and it won't play except only on an XBox.
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Old 04-01-05, 07:12 AM  
FirmDancer
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Thank you for the review! I too ordered direct from Minday; I can't wait to receive it. (I'll probably get it the same day as the WHFN 12-pack and will spend an hour just deciding which one to do first...)
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Old 04-01-05, 07:55 AM  
Karen Beckwith
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Thanya - my DVD is the same way - it won't play in any of my DVD players except the one on my computer. I just wrote to Mindy and she is very good at responding so I'm sure we'll both have new DVD's soon! What I saw on the computer looks great - can't wait to try it.
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Old 04-01-05, 08:10 AM  
CarolineBP
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Same trouble here

I've tried Cardio Toolbox in 4 different DVD players, incuding my brand new Toshiba. It won't play in any of them. I've e-mailed Mindy as well. Being the amazing person that she is, I'm sure she'll rectify this quickly.
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Old 04-01-05, 08:20 AM  
Thanya
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Karen and Caroline - I've tried on 3 dvd players (sony, toshiba and a cheap one) and they won't play I will have to try on the computer. I know Mindy has great customer service so I'm not worried.
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Old 04-01-05, 08:30 AM  
kristinr
 
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Mindy

Hmmmm....I preorderd, too, but I still do not have them! Hopefully today. Kristin
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Old 04-01-05, 09:07 AM  
Caryn C
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Same problem

it won't play on any of my DVD players. Haven't tried the X-Box yet, but my boys won't let me near it anyway! I've also emailed Mindy and am waiting for a reply.

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Old 04-01-05, 11:25 AM  
Caryn C
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I've already received a response from Mindy. Evidently there was a problem with the encoding on the DVD's -- they play on a few players and computers but not most. Once the problem is identified by the replicator and fixed, she will be sending out replacements to everyone.

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Old 04-01-05, 11:30 AM  
elisas
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I already got a reply too

...but I have to say, at risk of just adding sour grapes to the discussion: WHY NO QUALITY CONTROL?? It sounds like a quick look at a dozen or so copies of 2505 or Cardio Toolbox would have quickly shown that there was a problem. It's a little frustrating.

That said, Greg and Mindy are two of the most responsive and decent venders out there. So I will sign off now (patiently )

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